UC is the way forward

Even though we still see plenty of commuters heading to work every day, the nine-to-five workforce – and how it communicates – is fast changing, principally due to technology. As a result, organisations are embracing unified communications (UC) as the symbol for the next generation of smarter business.

Nowadays office communication can take place via different devices and media types such as telephone landlines, mobile phones, video conferencing, email and softphones.

UC can bring together all these ways of communicating, thereby reducing workplace stress, reducing costs, while also boosting productivity.

UC means “in-office” anywhere

As smarter businesses begin to understand the use of these various channels in the workplace, it will increasingly become evident why it’s being hailed as the way forward. UC is perceived as a means of changing working practices, encouraging efficient real-time audio and visual communication for workers.

Crucially, UC has the potential to enable employees to achieve an “in-office” experience from anywhere, on any device. This helps remote workers to collaborate virtually with team members so that work can continue and productivity and morale are not affected.

Virtual collaboration

The beauty of UC is that any worker can collaborate virtually with team members as effectively as if they were sharing a meeting room in the office; conferencing and collaborative tools can be accessed via various devices so they can work on documents or presentations, set up audio and video calls, and send real-time messages. It is a great way to feel connected, no matter where the employee is working.

As a result, it’s already clear that in the future there will be no “conventional” way of working and progressive, smarter businesses will want to offer their employees a workplace that will help them choose the hours, devices and locations that works well for them and the business.

UC helps define workplace culture

Technology should not define a smarter business, but rather become a catalyst for a workplace to define its culture, its spaces and the kind of organisation it wants to be.

To succeed as a smarter business, UC experts recommend that organisations need to promote a more dynamic, flexible working culture that will be of benefit to individual workers, businesses and markets.

Effective communications

New ways of working can increase productivity and streamline effective communications, changing how individuals, groups and organisations work, while reducing communications costs, real estate space and costs and IT management time.

With advanced telephony functions, such as short-number dialling, advanced call forwarding, multiple device rings, and single voicemail, employees can work and collaborate effectively across the organisation – a smarter business, indeed.

To find out more about how unified communications can benefit your business, speak with one of our ICT consultants here. Or download the “Why Telstra Next IP” eBook or the “IP Telephony” eBook here.