As the COVID-19 pandemic necessitates social distancing and isolation, many more people are now working from home, which means businesses need reliable telecommunications solutions.
Here’s a rundown of the technology that can help keep your business operating through the health crisis.
Many clients and colleagues use office-based landline numbers to contact employees, but remote working means you miss out on these calls. The solution is to integrate mobile phones with the office system and take office calls at home.
You can integrate your onsite office phone system with mobile to:
- Use VoIP solutions to leverage IP applications and platforms that are simple, intuitive and powerful;
- Integrate soft phone applications with external environments;
- Upgrade and optimise your current phone systems; and
- Manage call flow and schedule reports.
Video conferencing allows you to connect with staff and clients, but it needs to be dependable. Poor connections waste time, cause frustration and tarnish your business’s reputation.
Video conferencing should integrate with collaboration tools such as PowerPoint, surveys, whiteboards and chats. HD quality video equipment such as web cams, conferencing phones, data projectors and monitors allows you to make a positive impression on clients.
Every time an employee connects to the office database remotely it exposes that data to risk. Someone could be monitoring an employee’s home internet connection and extracting the information flowing through it. Data confidentiality, integrity and accessibility is crucial to any business.
By implementing a VPN, you are creating a Virtual Private Network – it’s as if you are creating a secure tunnel through the internet from the home to the office. Within this tunnel all data is encrypted, whether it’s an email containing confidential commercial information or a remote request to view a client file on the office database.
Get through the crisis: and future-proof your business
These telecommunications solutions allow your business to remain productive while employees work from home. With the right planning and implementation, there’s no reason why your staff cannot enjoy happy, productive working lives during this crisis. And given the trend towards remote working in general, it’s an investment that will return dividends, even after COVID-19 is contained.
In 2019, the Australian Bureau of Statistics reported 2.6 million out of 10.7 million employees worked from home regularly. In 2017, the figure was 2.3 out of 10.1, in 2015, 2.1 out of 9.7. Over the four years 2015-19, regular remote working increased from 21.5 to 24.6%.
So if you would like to know more about these telecommunication solutions for remote working during and after the COVID-19 crisis, contact Azentro.