Oaks Hotels and Resorts approached their vendors seeking an improved partner relationship to ensure that our hotels & resort growth plans, service and support for our communications requirements were met and able to be met across Australia and New Zealand.
Our primary concern with our existing communications partner was they were unable to grow with us as our business undertook growth at a rapid rate and fearing our then partner could not keep up with this pace. Azentro also offered the better national footprint, a wider range of services that would benefit our business and all this offered at a better price.
It’s been a year since we moved our services over to Azentro and in some regards we are still in the phase of growing together however, we certainly see a benefit in receiving multiple services out of one hand that were previously either managed in-house or through multiple vendors. One example here is mobile phones and their management.
We would thoroughly recommend Azentro to a business seeking a national network of partners and contractors, receiving the best service at fair commercial rates.
Azentro’s timing couldn’t have been better, we had a crippled phone system and a failed communications project to replace this equipment before we met Azentro.
In a little over two months, Azentro replaced our phone system, integrated it to systems so we could realise screen pops and automated bookings in our contact centre and then put our new Mitel system in IBM SoftLayer so we no longer have to worry about a single point of failure.
I have complete confidence in the Azentro team and would recommend them for your next project.