With the fast changing pace of technology small to medium-sized companies would be remiss to not look at their business phone systems and evaluate whether it can do more to provide efficiencies to the business and better customer service. So what are the top 4 considerations for SME business phone systems in 2018?
What to consider
Following are some practical considerations to consider to enhance your current phone system or replace it:
Do you need a SME business phone system that includes office telephones, or could your business get by with a virtual phone service that relies on mobile devices instead?
If you do require office telephones, what kind of service do you want? You need to choose between a traditional landline, which is provided by a local or regional phone company, or a Voice over Internet Protocol (VoIP) system, which runs over the internet?
Remember, your business will have its own requirements so weigh up the pros and cons with each, and talk to an expert to better determine what is best for your organisation.
Once you’ve got a clearer idea on the above, here are the top 4 considerations for SME business phone systems.
- Virtual phone system
A virtual phone system allows businesses with employees working from locations other than the company’s office to present a professional face at all times. Your client’s wouldn’t know that someone is working from home. It also gives remote workers access to a variety of phone system features that mobile and home phones don’t offer.
VoIP systems provide features that previously only large corporations using expensive PABX hardware had access to, such as call queues and computer integration that allows voicemails to be sent to email inboxes, chat facilities, instant messaging and video conferencing.
- On-premises VoIP systems
With on-premises systems, all the equipment, which includes the private branch exchange (PABX) hardware needed to keep the phone system running, is housed within your business. On-premises systems can sometimes require capital expenditure, as in most cases, you are purchasing the equipment upfront. Most on-premise systems are managed internally. Your IT staff is responsible for handling maintenance, repairs and upgrades of the system.
- Cloud-based VoIP systems
With cloud-based systems, there is no maintenance or hardware, other than IP phones, on premise. The service provider houses, maintains and upgrades all of the PABX technology for you. The cloud offers growing businesses the opportunity to easily add new lines and provides quick access to new features. Check with the provider what the monthly fees are.
They sky is the limit with most business phone systems these days. You can add things like fleet management, mobile integration, call centre applications, video conferencing and sophisticated safety features and the list goes on.
Partners like Azentro can help with determining what you actually need, how easy the system will be for staff to use and which options suit your budget better. Speak with one of our technical teams here.