Even though most of us have had a good belly laugh watching the famous British comedy Fawlty Towers, no-one in their right mind would want to run a hospitality business like that.
But one thing even a show from the 1970s showed is that hospitality staff are constantly on the move and need to communicate with guests and other staff 24/7. Luckily in 2017, your business success can very much depend on mobile communications in hospitality – and keep your team moving with the right information.
Team stays connected
Thanks to mobile communication systems, you can forget about network hardware restrictions, devices or geographic boundaries – your team can stay connected from any device, anywhere.
Whether your team is greeting guests at the front desk, servicing equipment in a convention centre or working at a sister property hundreds of kilometres away, there are communications solutions available to meet those requirements.
The right equipment
Your staff may be able to use existing smartphones, radios, computers or telephones – or you can equip them with new equipment which is better suited to their responsibilities and their work environment. Thanks to mobile communications, your team will have access to real-time information and the ability to contact staff immediately.
Push to talk
When it comes to speed, nothing is faster than push-to-talk over cellular (PoC). Mobile communications can provide group communications needed for high-performing teams. Use radios for clear voice in any condition, or broadband push to talk (PTT) applications for fast connectivity anywhere. It is for these reasons that hospitality companies are jumping on the PoC bandwagon.
Additionally, PoC is a more affordable communications method than traditional land mobile systems, as they need no infrastructure or equipment, which means worthwhile savings to your business.
The right mobile communication in hospitality will offer your team a flexible platform so they stay connected and informed no matter what their device or network. They can communicate instantly and securely via push-to-talk (PTT) between smartphones, radios, computers, landlines or many other devices.
With instant two-way communication, via two way radios you create a team environment that improves efficiency and enhances services to guests. Two-way radios these days look more like smartphones thanks to app technology and they help you coordinate your team quickly and seamlessly to continuously provide better customer service.
Azentro are specialists when it comes to mobile communications that integrate with your existing infrastructure and business requirements. Talk to us today to discover how mobile technology can be further enhanced in your business.