It should go without saying, but when looking at break fixvs. managed service agreements, it’s necessary to consider which option would be best for your clients.
There are many schools of thought when it comes to technology services and which one actually benefits the end customer to the finest degree.
Below are some of the differences between break fix and a managed service agreement and how it (they) can impact your customers.
Break fix can often lead to some improvements with customer engagement simply because you think you can save a bit of money on your IT services.
If your technology continues to operate impressively and you don’t experience a lot of downtime within your company, your customers will be roughly unaffected, and you could actually save money as a company that you can potentially put to the bottom line.
The problem with this model, however, is that it’s precarious at the best of times. When you experience a service outage or a problem with your technology, be it IT or voice, you can lose customers fast, especially when you can’t access a professional for assistance in real time.
During a major outage due to improper technology maintenance, you could potentially be on the hook for a colossal services bill as well, and this comes from a lack of maintenance.
Managed services provider:
Through regular maintenance and optimization via managed services agreements you can enjoy more efficient technology that will eventually lead to a better customer experience.
Having access to a Voice & IT professional who can remain an “on-call” service provider for your company also ensures that any of the downtime you experience is kept to a minimum.
Due to regular servicing software can be updated often, ensuring your equipment is running at optimal performance and you can take advantage of the latest software upgrades and applications in the business.
One of the main benefits of working with a managed services provider is you know what the monthly cost of operation is. There are no more surprises or large bills if something goes wrong. The onus is on the service provider to make sure your system is up and running efficiently at all times. They take the risk so you don’t have to!
You also recieve the value of improved voice and technology services, the speed of your technical response to different levels of urgency (SLA’S) and having a backup plan in the event of a real ICT emergency.
So, how do you want to operate?
As with anything in life, there’s always a bit of give and take, and that’s no different when choosing a business model that will sit your clientele.
Unpredictability is no good for business and for that reason alone, a managed services agreement is the best way to service your customers. Consistency builds trust on many levels.
If you would like to look at some alternative solutions to your managed services agreement speak with one of our technical consultants today here.