Free eBook: Communications for the Hospitality Industry

 

Effective communication lies at the heart of providing a five star guest experience

 

Offering an exceptional customer service experience is one of the biggest pain points of businesses in the hospitality industry. Customers have increasingly higher expectations and are more sensitive to poor or substandard customer service.

In fact, a poor experience can decrease customer loyalty by 20%.

Businesses in hospitality constantly face the challenge of reducing rising operational costs. Expenses such as customer solutions, labour costs, and energy costs can escalate faster than income, thereby affecting the profitability of the business. Effective communications can play a significant role in reducing high operational costs.

Download this free eBook today to learn everything you need to know about streamlining these technologies to provide better communications for staff to respond quicker, for guests to book additional services from your facility, provide guests and staff with mobility regardless of their device and provide better management services both front and back of house.

In this eBook, you’ll learn about:

  • How Unified Communications streamlines challenges in the Hospitality Industry
  • Achieving Operational Efficiency while reducing operational costs
  • How technology improves your customer service levels and expectations
  • Deployment options in busy and live sites
  • What technology options you have available that you might not know about

Maintaining and improving customer satisfaction levels is more important now than it has ever been, download this free eBook today to find out how you can improve your customer service levels while reducing operational costs.

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