by admin | Sep 27, 2017 | Service Support
In the hospitality industry, Hospitality faces unique challenges. In highly mobile environments such as hotels, cafes, bars, resorts, and other forms of accommodation and food service, minimising potential road bumps and keeping a facility running smoothly for staff...
by admin | Sep 21, 2017 | Service Support
As a leader in unified communications systems, Mitel has announced the launch of its latest applications suite MiCollab 8.0. This new release allows you to take your communications efficiency within the organisation to the next level. You can now provide an end-to-end...
by admin | Jun 16, 2017 | IP Telephony, Service Support, Telephony System
eHealth revolution Our Federal Government is well aware of the potential for eHealth in Australia. Indeed, it sees its development as the most important “revolution” in healthcare since the advent of modern medicine. But, like many sectors in the health industry, the...
by admin | Jun 2, 2017 | Service Support
Positive image Have you ever looked online at product or business reviews and noticed that some enterprises seem to have endlessly positive feedback. Is it just a fluke? What it is that unites these glowing responses from customers? It’s simple: when it comes to call...
by admin | May 25, 2017 | Service Support
Customer-driven call centres Most businesses and institutions such as banks, insurance companies, retailers, travel companies and other financial institutions like super funds are searching for better ways to manage their customer relationships. As a multimedia call...
by admin | May 19, 2017 | Service Support
Customer fail Most of us have heard those classic stories of frustrated and angry customers who’ve tried to get in touch with someone at a contact centre and they’ve had to wait for far, far too long before dealing with an agent. Their impression of the business is...
