by admin | Nov 30, 2017 | Service Support
Communication at your core Communication, especially in a people-oriented business such as hospitality, is at the core of its successful business model. But to get to that point, you need to have an effective way of talking to everyone in the business – both staff and...
by admin | Nov 23, 2017 | Telephony System
Customers rule In the hospitality industry, customers rule, OK. They hold the cards about how things work, what they expect and therefore their use of technology makes them much more sophisticated and sensitive to their pain points. That’s why you need to ask...
by admin | Nov 1, 2017 | Service Support
Guests are savvy In case you haven’t noticed, your customers are pretty savvy people these days. Thanks to cheaper airfares, many of your guests are well-travelled and know what they like and want. That’s why you need to know how to exceed guests’ expectations with...
