Multimedia call centre is fast becoming the way of the future, can your business afford not to be part of this change?
Customer-driven call centres Most businesses and institutions such as banks, insurance companies, retailers, travel companies and other financial institutions like super funds are searching for better ways to manage their customer relationships. As a multimedia call...read more
Out with the old and in with the new –implement your clients media of choice into your contact centre
Customer fail Most of us have heard those classic stories of frustrated and angry customers who’ve tried to get in touch with someone at a contact centre and they’ve had to wait for far, far too long before dealing with an agent. Their impression of the business is...read more
The right contact centre solution for your business can be the missing link to increasing customer satisfaction
So how well is your contact centre performing, would you say? Are there deficiencies you feel are taking business away from you and giving your competitors an advantage, perhaps because you haven’t updated your system, software or social media platforms? Obviously,...read more
In the same way that a customer often favours (and is loyal to) a coffee shop that caters to their personal likes, giving your customers a preferred method of contact you via your multimedia call centre is a way of ensuring your business has a competitive advantage....read more